You can contact GEST by a a toll-free number, fax or e-mail. We will respond as soon as possible.
(Active every day from 7.30 a.m to 8.00 p.m.)
For information about the service you can call:
From the fixed number and free of charge, the number 800.964424 (Active only by fixed number).
You can use your mobile phone to call 199.229300 for a fee.
For lost items, call toll free from landlines or Italian cell phones, from 7:30 a.m. to 8:00 p.m., or send an email to Specify in details the characteristics of the object and the day when the object has been lost.
In case of absence of change, the ticket machine will issue a receipt with the amount that can be refunded exhibited at the Ataf Point. If the ticket machine does not issue the receipt, it is necessary to send a written refund request to GEST by email to indicating: your personal details, a telephone number or email address, the day and time of the event, the amount of money entered, the name of the stop and the direction.
WHAT TO DO IN CASE OF MALFUNCTION OR ABSENCE OF CHANGE
To communicate shortcomings and malfunctions of local public transport (TPL) of the Region of Tuscany you can contact the toll-free number 800-570530.
(Active from monday to friday, from 8.00 a.m to 6.00 p.m)
Via dell'Unità d'Italia, 10 - 50018 Scandicci (FI)
Fax: +39 055 7352 203
WRITE TO US:
For any suggestion, positive or negative report or complaint, fill in the on-line form or write to the email
GEST will reply you within 30 days from the date of the receipt of the received.